How to Ask for Reviews via Phone Calls: A Complete Guide

Asking for reviews is a key part of building an online reputation, and doing so over the phone can create a personal connection with your customers. However, making the request in a way that feels natural and encourages a positive response takes some strategy.

In this guide, we’ll cover the best practices for asking for reviews via phone calls, including when to call, how to phrase your request, and tips for handling different customer reactions.

Whether you’re a small business owner or service provider, learning how to ask for reviews effectively can help you gain trust and improve your online presence. Let’s explore how to make this process simple and effective.

Requesting reviews via phone calls holds several distinct advantages.

By using phone calls to request reviews, you're not only increasing your chances of receiving them, but you're also enhancing the overall quality and depth of the feedback you collect.

Asking for reviews over the phone doesn’t have to be awkward. With the right approach, you can make the process easy and natural. Here’s a step-by-step guide to help you ask for reviews effectively:

1. Choose the Right Time

Call when the customer is likely to be free, such as mid-morning or late afternoon. Avoid calling during meal times, late evenings, or weekends, especially for business services. Follow up within a few days of their experience while it's still fresh in their mind.

2. Introduce Yourself and Establish Context

Start by introducing yourself and your business. For example, “Hi, this is [Your Name] from [Your Business]. I’m following up on your recent [product/service] experience.”

3. Ask for Permission to Continue

Respect their time by asking if it’s a good moment to chat. For example, “Do you have a few minutes to talk? I’d love to hear about your experience with us.”

4. Ask for the Review

Once the conversation is flowing, ask directly for the review. For example, “If you were happy with our service, could you leave a review? It really helps us out.” Keep it simple and polite.

5. Make It Easy

Let them know the process is quick. For example, “It only takes a couple of minutes, and you can leave your feedback on [platform]. I can send you the link if that helps.”

6. Address Any Hesitations

If they hesitate, reassure them. For example, “Even a brief comment would be helpful. It doesn’t need to be long.”

7. Express Gratitude

Thank them for their time, whether or not they agree to leave a review. For example, “Thanks for taking the time to chat today. We appreciate your support.”

8. Follow Up with the Link

If they agree to leave a review, send the review link immediately to make it easy for them to follow through.

9. Thank Reviewers

Once the review is left, send a thank-you message by phone or email. Showing appreciation encourages more reviews and strengthens the relationship.

By following these steps, you create a positive and straightforward process that encourages customers to share their feedback and helps build your online reputation.

1. Be Warm and Friendly

Start the conversation with a warm greeting and a friendly tone. Building rapport from the outset helps the customer feel comfortable and valued.

2. Acknowledge Their Experience

Reference their recent interaction with your business. This shows you are attentive and genuinely interested in their feedback. For example, "I hope you enjoyed your recent visit to our store."

3. Explain the Importance of Their Feedback

Politely convey why their review matters to your business. Explain how it helps improve services and assists other potential customers. For instance, "Your feedback really helps us improve and also guides others in making their decisions."

4. Request with Respect

Make your request in a courteous manner. Avoid any pressure tactics. An example could be, "If you have a moment, would you be willing to share your experience in a review?"

5. Offer Simple Instructions

Clearly explain how they can leave a review. Whether it's a website, social media platform, or a specific review site, provide straightforward instructions. For example, "You can leave a review on our Google page. It’s really easy – just visit [link] and follow the steps."

6. Express Gratitude

Always end the call by thanking them for their time and consideration, regardless of their response. A simple "Thank you so much for your time and feedback. It means a lot to us" can leave a positive impression.

7. Follow Up If Necessary

If they agree to leave a review, send a follow-up message or email with a thank-you note and the review link. This reinforces your appreciation and makes it easier for them to follow through.

By following these steps, you ensure that your request for a review is polite, respectful, and likely to yield positive results.

Requesting reviews over the phone can be effective if done thoughtfully. Here are key best practices to ensure your request is well-received.

1. Be Friendly and Approachable

Start with a warm greeting and use a conversational tone. This helps make the customer feel comfortable and at ease during the call.

2. Personalize Your Request

Tailor your request based on the customer’s specific experience. Mention details like their recent purchase or service, showing that you’re genuinely interested in their feedback. For example, “How’s the [product] working for you?”

3. Choose the Right Time

Call shortly after the customer has had a positive experience. Timing matters—avoid calling during busy hours like early mornings or late evenings. Midday or early evening often works best.

4. Ask for Permission

Always ask if they have a moment to chat before making your request. For example, “Do you have a minute to talk about your recent experience?” This shows respect for their time.

5. Be Clear About What You’re Asking

Explain that you’re looking for a review and why it’s important. A simple, clear request like “Your review would help us improve and guide others” works well.

6. Keep It Simple

Make sure the review process sounds easy. Let them know it’ll only take a few minutes. For example, “You can leave a review on [platform], and I can send you the link to make it quick.”

7. Show Appreciation

Thank the customer for their time, whether or not they agree to leave a review. A simple “I appreciate you taking the time to chat” goes a long way.

8. Handle Objections Calmly

If a customer hesitates, reassure them that leaving a review doesn’t need to be complicated. Say something like, “Even a few words about what you liked would help.”

9. Follow Up with Gratitude

Once the review is left, thank the customer again through a call, email, or even a comment on the review platform. This shows appreciation and encourages future support.

By following these practices, you make the process of asking for reviews straightforward and respectful, increasing the chances of getting positive feedback.

Requesting reviews via phone calls adds a personal touch that digital methods lack. By speaking directly to your customers, you create a connection that can lead to more genuine and detailed feedback. These interactions show you value their opinions and provide insights to improve your business.

Implementing these strategies enhances customer engagement and loyalty. By personally asking for reviews, you demonstrate commitment to customer satisfaction, leading to stronger relationships and a better understanding of your customers' needs.

To streamline this process, consider using services like Reviewnizer, which specializes in requesting reviews via phone calls. With their help, you can efficiently gather valuable feedback while maintaining a personal touch.

Start enhancing your customer relationships today with personalized phone call reviews.